Exchanges, Returns and Terms & Conditions
We hope you are totally satisfied with your purchase from us, however if you would like to exchange your item you have 7 days to return it, from the date on your original order. It must be in its original packaging, unused, undamaged and with any labels attached. If the item has been used, we have the right to refund you, less than 20%. Items that are purchased as a kit, cannot be exchanged.
Please note you are responsible for the cost of return to us, unless we have made a mistake and Clipit Grooming will refund the cost of return postage.
We recommend that you send your return order via a track and trace service, e.g. Royal Mail Special Delivery or through Parcel 2 Go. so you can keep track should your order go astray.
Return your item(s) using a non-prepaid address label - RETURNS LABEL - or send it to the address below.
For all exchanges please download our Returns Form or, if you prefer, please include a covering letter with your details and address to include further instructions.
Clipit Grooming Returns
17 Stratton Rd
If there are any issues processing your return, we will contact you via the details you have provided. If you wish to contact us regarding your return, please use our Contact Us page or call 07399 245461
If you wish to return an item or items that have not been used for a refund as you have simply changed your mind, please note the following:
Contact Clipit Grooming within 7 days to inform us of your intention to return an item providing details of the product and when this was purchased.
You have up to 14 days for the item to reach us.
All items must be unused, and in its original packaging.
If an item has been used, Clipit Grooming has the right to refuse the return.
You must provide your invoice as this is proof of our guarantee for those items which have a warranty.
In the event that you are returning an item which is faulty or has been damaged in transit the item must be returned to us in its original packaging and original condition.
If the item is not in its original packaging, is damaged or has been used we reserve the right to deduct 20% of the paid value.
For used items please refer to the section on warranties.
Returns cannot be considered after 30 days from the date of purchase.
When returning an item for exchange the parcel remains your responsibility until it reaches Clipit Grooming and it is recommended that you use track and trace service. The cost of returning the item will not be refunded unless you are returning an item because of a mistake by Clipit Grooming or because the item is faulty.
Upon receipt, the the goods are deemed to be faulty, we reserve the right to repair the item, replace the item or credit in full for the item.
If after assessment, a returned product is deemed to be faulty because of user error or wear and tear, Clipit Grooming reserves the right to refuse a full refund and/or postage costs with a 20% deduction on original cost
Refunds can take up to 14 days for the payment to reach your account. Clipit Grooming can only refund via the payment process that was originally used. All refunds are dealt with on a Thursday. If your return is received on a Friday, it will not be dealt with until the following Thursday.
Please note the following items are Non-Returnable unless faulty with the exception of Scissors and Blades which must reach us within 14 days:
Personalised garments (goods made to order)
Student starter kits
Bespoke jellyB Collars and Leads
Consumer Contracts (formally Distance Selling Regulations)
Customers who order online, via mail or telephone have the right to cancel their order for a limited period even if the goods aren't faulty (this does not apply to commercial purchases or business to business).
We will offer a refund to customers provided Clipit Grooming have been notified in writing within 14 days of receipt of goods that you wish to cancel your order.
Items being returned must be received by Clipit Grooming within 14 days of Clipit Grooming receiving notification in writing that goods are to be returned. We will refund customers within 14 days of receipt of goods.
There is no legal distance Consumer Contract for items under £42 or if you are a business purchasing from Clipit Grooming.
No reason for return is required, if goods are being returned under the Consumer Contract.
When returning an item for refund the parcel remains your responsibility until it reaches Clipit Grooming and it is recommended that you use a track and trace service. The cost of returning the item will not be refunded unless you are returning an item because of a mistake Clipit Grooming or because the item is faulty.
Your unwanted item must be in a re-saleable condition and in the the original, undamaged, unused, unopened product packaging with labels attached.
Many of our products are covered by the manufacturer's guarantee and Clipit Grooming have limited control over warranty product replacement/repairs.
Warranties will be void if items are altered, amended, or repaired by unauthorised persons.
The length of any warranty offered can differ depending upon the product.
Consumable parts are not covered under the warranty. Consumable parts are defined as:
- Parts that degrade over time or use which include (but exclusive to ) clipper cables, clipper blades, scissors, carbon brushes, handles, filters, zips and buttons..
Action taken is at the discretion of the supplier.
Proof of purchase is required.
Any item under £15 will not come with a warranty, sale items included.
When returning an item under warranty circumstances the parcel remains your responsibility until it reaches Clipit Grooming and it is recommended that you use a track and trace service. The cost of returning the item will not be refunded unless you are returning an item because of a mistake by Clipit Grooming or because the item is faulty.
What is the return policy?
In the unlikely event that you are dissatisfied with your purchase, please go to our Returns Policy (above).
How much does it cost to return a product (s)?
When returning an item(s) the parcel remains the customers responsibility until it reaches Clipit Grooming. It is strongly recommended that you use a track and trace service. The cost of returning the item will not be refunded.
When will I receive my refund?
Provided the goods are in their original condition and packaging and unused, we will issue a refund within 14 days of the item being received by us. This refund will be issued to the original method of payment.
What should I do if I don't receive my order?
If your order has not been received within 7 days please contact us at firstname.lastname@example.org. If you fail to contact us within 14 days to inform us that your order has not arrived Clipit does not take any responsibility of the non-receipt of your order.
Can I exchange my product(s)?
Goods returned within 14 days that are unused and in their original packaging can be exchanged as per the terms set out in our exchange policy, see above). Please download and complete the Returns Form, if you are unable to do so then please include a covering letter with your details, a return address and a summary of why you are returning the item(s).
Please note exchanges are applicable for the UK and ROI orders only. International returns will receive a refund.
How many days do I have to return my order?
Our returns period is 14 days from date of purchase. Please note the following items are Non-Returnable unless faulty with the exception of Scissors and Blades which must reach us within 14 days:
Personalised Garments (goods made to order)
Student Starter Kits
Bespoke jellyB Collars and Leads
Terms and Conditions
All new clippers sold are covered by the manufacturer's 12 month collect & return warranty (UK and Ireland only - postcode exclusions apply)
All warranty repairs are subject to inspection, during the warranty period an acceptable level of maintenance is expected.
Normal wear and tear is not covered under the manufacturer's warranty. In cases of wear and tear or poor maintenance, the warranty will be void and the repair will be subject to charge.
It is the sender's responsibility to package these warranty repairs to ensure they are not damaged in transit. We advise you to return the item in it's original packaging.
Refurbished items are subject to the warranty terms detailed in the product description at the time of sale.
All images are shown for illustration purposes only, actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products at our discretion.
Clipit Grooming reserves the right to cancel orders and refund customers' money at any time due to pricing errors or other issues relating to accidental misinformation or online error.
Office Opening Hours
Our offices are open Monday - Thursday, 9.00 am - 5 pm, 9.00 am - 2 pm Friday (GMT), excluding Bank Holidays.
See our Returns Policy above.
Exchange rates vary, all payments made to Clipit Grooming are in Pound Sterling. Bank Transfer and other payment methods may use other exchange rates, we always recommend checking with your bank/Paypal for their daily exchange rate.
Please note orders totalling over £1500 must be paid by bank transfer. Your order may go through by card or PayPal but we will be in touch to arrange payment by Bank Transfer.
Discounts and Promotions
Promotions are subject to availability (only while stocks last) and can't be purchased in conjunction with other such as student discount offer codes.
Some products cannot be discounted and promotions and vouchers will not be applicable for use.
Refurbished goods or products that have quantity discounts already applied cannot be further discounted.
We reserve the right to remove products from promotion at any time.
All voucher codes must be entered at the basket stage before checking out, voucher codes cannot be redeemed after the order has been placed.
With a growing number of fraudulent orders, we may hold your order and contact you before processing it. We reserve the right to ask for an alternative method of payment if we expect the card used does not match the delivery address. All attempts to place false orders or attempts to deceive will be reported to the Police.
Clipit Grooming accepts no liability for loss and/or damage to property or purely economic loss resulting from use of products sold or late delivery. We do not offer any form of compensation for any loss of business. This does not effect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the law of the United Kingdom and most particularly that of Northern Ireland.
Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice.
In cooperation with Klarna Bank AB (publ), Sveavagen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
Pay Later: The payment period is 14 days from the shipment of the goods or tickets/ availability date of the service. The payment methods: Pay in 14 days, Pay 3 and Direct Debt are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment method available based on the result of the credit check. General information about Klarna and the user terms per country can be found on Klarna. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
We reserve the right to vary these terms and conditions at any time. The terms and conditions we apply to the contract between us shall be those in force at the time we receive your order.
We reserve the right to amend our prices and shipping charges without prior notice.