Exchanges, Returns and Replacement Orders

Exchanges

We hope you are totally satisfied with your purchase from us, however if you would like to exchange your item you have 14 days to return it, from the date on your original order. It must be in it's original packaging, undamaged and with any labels attached.

Please note you are responsible for the cost of return to us, unless we have made a mistake and Clipit Grooming will fault fit the cost of return postage.

We recommend that you send your return order via a track and trace service, e.g. Royal Mail Special Delivery or through Parcel 2 Go. so you can keep track should your order go astray.

Return your item(s) using a non-prepaid address label - RETURNS LABEL - or send it to the address below.

For all exchanges please download our Returns Form or, if you prefer, please include a covering letter with your details and address to include further instructions.

Download here for the Returns Form 

Clipit Grooming Returns
17 Stratton Rd
Cranbourne
Basingstoke
Hants
RG21 3NZ

If there are any issues processing your return, we will contact you via the details you have provided. If you wish to contact us regarding your return, please use our Contact Us page or call 07399 245461


 
 

Returns

If you would like to return an order for a full refund, you have 14 days to return it, from the date of your original order. It must be in it's original packaging, undamaged and with any labels attached.

Please note you are responsible for the cost of return (follow the steps as outlined above)

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Please be aware the following items are non-returnable:

  • Face masks

  • Personalised garments (goods made to order)

  • Gift Vouchers

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Your return will be processed within 7 days of receipt of your order arriving at Clipit Grooming. Your refund will then follow shortly and can take up to 5 days for the payment to reach your account. We can only refund back to the payment process that you originally paid by. 

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Replacement Orders

If for any reason we have to replace or duplicate your order through postage failure and then the original order is delivered, any return postage is the responsibility of you. Please allow 7 days for all delivery of postal items.