Returns and Exchanges
We hope you were completely satisfied with your purchase. If for some reason you want to return an item for either a refund or an exchange you have 14 days to do so. Items that are returned after 14 days will be subject to a 20% handling fee. All refunds will have the original delivery charge deducted from the refunding amount.
Please download a Returns Form and include with your goods. Click here for Returns Form
The item must be in a re-saleable condition, in its original packaging and not damaged. It is down to you to ensure postage of your item. We would recommend sending it back via the Royal Mail, Proof of Postage system.
Your return will be dealt with, within 7 days and any refunds will be put back onto the original credit or debit card that you paid with. This process can take up to 4 days to show on your card's statement.
Please be aware that the following items are non-returnable:
- Personalised products
- Gift vouchers
Returns should be mailed to:
17 Stratton Rd